Why didn't I get my bonus?
Bonuses are extra rewards paid out to you under certain conditions.
Usually, if a bonus wasn’t awarded, it’s because the terms and conditions of the promotion haven't been met. Try these steps to find out what may have happened:
- Go to the promotions page and check that you have opted in.
- Check that you have deposited the minimum required amount.
- Check if you have made the deposit during the promotion period.
If you’re sure you have met all the promotion criteria but you still haven’t received your free bet or bonus, please get in touch with us. Send us the promotion name and other details, and we'll get your bonus credited as quickly as possible.